System Requirements and Information

Platforms, Operating Systems, Hosting site information

Operating System/Application Web hosted solution using Windows 2003 server. ASP.NET application; SQL Server 2005.
Workstation Requirements JavaScript enabled browser. IE 6 and IE 7 accepted; Screen resolution minimum of 1024 x 768. Workstation must add https://www.cbisaonline.com as a "trusted site" to correctly view dialog boxes.
Web Hosting Site & Certifications Hosting site is Security Metrics certified; BBB member; Microsoft Gold Certified Partner.
Security and Disaster Preparedness Geotrust SSL cert with 128 bit encryption; nightly backups with a seven day retention; backups are encrypted and stored off site; the data center offers complete redundancy in power, HVAC, fire suppression, network connectivity, and security; 99% uptime guarantee; Tipping Point intrusion detection.
Program and OS Upgrades Handled by Lyon Software. Program upgrades will be handled after normal business hours to insure as little down time as possible.

Help Desk Contact Information:

For all Customer Support questions.

Contact Phone Number (419) 885-4593
Contact Fax (419) 885-7727
Contact Email support@lyonsoftware.com
Hours of Operation 9:00 a.m. – 5:00 p.m. Monday - Friday